After the decentralization of the existing Office of Human Resources (OHR), Client Service Center (CSC), HR operations were realigned under each Operating and Staff Divisions, including the Food and Drug Administration (FDA). The new structure has significantly improved customer service and increased operational efficiency across the Department while identifying areas of increased need.

The work is expected to decrease the time needed to hire new staff by reducing the time to classify positions; developing vacancy announcements and issuing selection certificates; identifying areas of corporate recruitment and supporting the effort through classification, job analysis and staffing actions; and expanding upon the current human resources policy efforts and initiatives – ultimately improving customer service while increasing operational efficiency across the HR organization. The work ultimately affects the accomplishment of FDA’s mission and the effectiveness and efficiency of Human Resource objectives, programs and activities.